AHHH. Need help

[SSJ Data]

I need help ME2 comes out in 20 days and

The computer I play my video games on, for some reason, cannot
connect to the internet. This isn't because I don't have a web browser
or no Ethernet cable plugged in, We (my family and I) have no clue as
to why. (we can ping the internet with the command prompt but not with
any applications)
Now this wouldn't be a problem if not for the fact that EA
games doesn't to my knowledge provide support for people in my
position, and when I got ME1 I sent them an E-mail asking for help and
they responded along the lines of "You need Internet to register play
Mass Effect"(I later got a crack for my Legal game)
So now I'm asking is does EA provide support for people in my predicament and what should I do when Mass Effect 2 comes out?

PS I have the right PC specs to play ME1&2

[Emperor Roan Fel]

sorry cant help you i get it on xbox